Privacy Policy
Last updated on : 03 March 2026
Introduction
At Northpoint Medical, located in Toowoomba, Queensland, we respect your privacy and are committed to protecting your personal and health information.
This Privacy Policy explains how we collect, hold, use, disclose and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to:
- patients of Northpoint Medical;
- visitors to our website; and
- anyone who provides personal information to us through any means.
What Personal Information We Collect
We may collect personal information directly from you or from third parties where appropriate. The types of personal information we collect include:
- Identity & Contact Information: name, date of birth, address, telephone, email, emergency contacts;
- Health & Medical Information: medical history, medications, allergies, immunisation history, clinical notes;
- Administrative & Billing Information: Medicare number, health fund details, payment or billing information;
- Website & Online Information: IP address, device/browser information and other usage data through cookies or site analytics.
Sensitive information (e.g. health information) will only be collected where necessary for treatment, billing, management of health services or as required by law.
Purpose of Collection
We collect and use your personal information to:
- provide medical and allied health services to you;
- communicate with you about your care, appointments and follow-ups;
- bill and administer claims with Medicare or health funds;
- manage patient health records;
- meet legal and regulatory reporting obligations;
- improve our services and practice operations;
- send you relevant communications if you consent (e.g. appointment reminders).
Disclosure of Personal Information
We may disclose personal information to:
- authorised practice staff and healthcare providers involved in your care;
- third-party service providers who assist us with practice management, IT systems, billing and analytics;
- Medicare, health funds and other government agencies where required or permitted by law;
- other healthcare providers when necessary for your care;
- courts or law enforcement where such disclosure is required by law.
We will not sell your personal information to third parties.
Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. These steps include secure IT systems, access controls, staff training and physical protections for paper records.
Cookies and Website Information
When you visit our website, we may automatically collect technical information (such as your IP address and browser details) using cookies or similar tools. This helps us maintain security and improve site performance. You can control cookies via your browser settings, but this may affect website functionality.
Access & Correction
You have the right to request access to the personal information we hold about you and to request a correction if you believe it is inaccurate, out-of-date or incomplete. Requests should be made in writing to our Privacy Officer.
We may require verification of identity before processing requests and there may be a reasonable administration cost.
Complaints About Privacy
If you have any concerns about how we manage your personal information or a potential privacy breach, please contact our Privacy Officer in writing. We will investigate and respond in a timely manner.
If your complaint is not resolved to your satisfaction, you may lodge a complaint with the
Office of the Australian Information Commissioner (OAIC).
Overseas Disclosure
We generally do not disclose personal information outside Australia, except where necessary for secure cloud backup, IT services or as permitted by law with appropriate safeguards. Where personal information is sent overseas, we take steps to ensure it is protected to similar standards required under Australian law.
Changes to this Policy
We may update this policy from time to time. The updated policy will be published on our website with the “Last Updated” date revised accordingly. We encourage you to review this policy periodically.
Contact Information
Privacy Officer – Northpoint Medical
22/125 Ruthven Street, Toowoomba QLD 4350
Email: practicemanager@northpointmedical.com.au
Phone:
07 46 130203